How We Bill
How Do We Manage Billing?
Whatever work is done by a PalominoDB consultant for you is billable. This includes initial orientations, setting up of access, reviewing documents, emails and communication via IM/email. Any contact of a consultant for work related discussion is billable time. Work related to billing, additional services and contracts is not billable of course. We do not bill any mistakes made by our consultants, or research on standard items that a Senior DBA would be expected to know. However, in the case of obscure technologies or features that require extensive research, we must bill that time.
We do not bill for time not actively spent managing jobs. If a long-running job is active, we only bill time spent checking on the job itself. If we do have to stay up late for a specific task being run overnight or on a weekend, we will bill quarter time on the job for non-active time and full time for time spent actively monitoring. If we are requested to be on-call for you at a specific time, we will bill quarter time until we actually start working. For missed meetings, we bill for the first half hour of the billed time.
How Is Billable Time Reported?
All customers receive reports on spend the day before their regular meeting with PalominoDB. Monthly invoices are sent out at the beginning of the month for the previous period. When monthly or project level budgets are close to being exceeded, PalominoDB will contact you for approval of further spend.